Welcome to Our Practice
You are the reason we are here and do what we do. We are dedicated to making sure you feel cared for and important. In addition, we are dedicated to providing you with compassionate, high-quality medical care. While at our office or if you have a procedure or surgery and are at the hospital, please do not hesitate to ask us any questions that you may have.
Patients are seen by appointment only. Appointments can be made online by clicking the “Make an Appointment” box at the top of our home page or by calling the office at (972) 566-5564.
We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.
Thank you for allowing us to participate in your healthcare!
Monday – Friday: 9:00am – 4:00pm
New patients are asked to arrive 30 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results, photo ID and your insurance card to your appointment.
Please contact your pharmacy for refill requests. Your pharmacy will fax us the request and your refills will be processed within 72 hours. You may also request refills on the patient portal. There will be absolutely no refills given on the weekends.
We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards. (Visa, Master Card, American Express, Discover.)
We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.
We recommend that you call your insurance company to verify that we participate with your plan as well as any referral requirements, copays, deductibles or other network requirements from your insurance plan. If you have an HMO or an insurance plan that requires a primary care provider (PCP) referral or authorization, please verify that the referral has been sent to our office prior to your appointment. Lack of referral may result in your appointment being rescheduled.
Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card and I.D. at every visit.
Cancellations or Rescheduling
To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.
After-Hours & Emergencies
If you are experiencing a medical emergency, dial 911. However, if you are a patient and need after-hours advice for a medical concern, please call (972) 566-5564 and our answering service will assist you.
If your physician recommends surgery, clinical staff will work closely with the physician and the patient to ensure that we answer any specific questions about the surgery scheduling process, discuss the paperwork and tests involved, and complete all pre-certification/authorization if required by your insurance company. They will also make arrangements for any necessary visits regarding lab work or pre-operative physicals. In addition, we will verify your surgery benefits and contact you with an estimate of your financial responsibility based on your insurance coverage. This amount will be required prior to surgery. While this pre-surgery quote is an estimate of charges, your physician may discover or perform additional procedures during surgery. If this occurs the actual amount of coverage will be determined once charges are submitted to the insurance carrier. If any balance remains, you will be billed after receipt of payment from your insurance carrier. If a refund is due to you, this will be processed once your insurance carrier has processed all claims.
A medical release waiver must be signed in order to obtain a copy of your medical records or to have them sent to another health care provider. If you are requesting that your records be sent to another provider we ask that you supply us with their name, address, phone number, and fax number. Please allow 48-72 hours for your request to be processed.