Office Hours

Monday - Friday 8:30am - 5:00pm

After Hours & Emergencies

If you need us before or after our regular office hours due to an emergency situation, dial 911. However, if you need after hours advice for a medical concern, please call our offices and our answering service will assist you.

(972) 566-5564

Prescription Refill Requests

Our office requires 48 hour notice for prescription refills. All medication refills must be phoned, faxed or electronically submitted to the office Monday - Friday 8:30am - 4:00pm. There will be absolutely no refills given on the weekends.

Make an Appointment

Patients are seen by appointment only. Appointments can be made online by clicking the "make an appointment" box on our home page or by calling our office at 972-566-5564.

We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

NOTE: If you have an HMO/EPO/POS or Medicare Advantage plan that requires a referral from your primary care physician, it is your responsibility to ensure that we receive such authorization prior to your appointment. This will ensure that your appointment will not be cancelled or rescheduled.

New Patients

New patients are asked to arrive 30 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments.

Billing

We require payment for your co-pay, co-insurance, deductible and/or past due balances at the time of service. Please understand that payment of your bill is part of your treatment and care.

For your convenience we accept all major credit cards, checks and cash.

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

We participate with many insurance plans. We recommend that you call your insurance company to verify that we participate with your plan.

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. We will NOT file any third party liability insurance coverage or accept letters of protection.

Surgery

If your physician recommends surgery, clinical staff will work closely with the physician and the patient to ensure that we answer any specific questions about the surgery scheduling process, discuss the paperwork and tests involved, and complete all pre-certification/authorization if required by your insurance company. They will also make arrangements for any necessary visits regarding lab work or pre-operative physicals. In addition, we will verify your surgery benefits and contact you with an estimate of your financial responsibility based on your insurance coverage. This amount will be required prior to surgery. While this pre-surgery quote is an estimate of charges, your physician may discover or perform additional procedures during surgery. If this occurs the actual amount of coverage will be determined once charges are submitted to the insurance carrier. If any balance remains, you will be billed after receipt of payment from your insurance carrier. If a refund is due to you, this will be processed once your insurance carrier has paid all claims.

Medical Records

A medical release waiver must be signed in order to obtain a copy of your medical records or to have them sent to another health care provider. If you are requesting that your records be sent to another provider we ask that you supply us with their name, address, phone number, and fax number. Please allow 48-72 hours for your request to be processed.