Office Hours

Dallas Office:
Monday - Friday 8:30am - 5:00pm

East Dallas Office:

Monday - 8:30am-5:00pm

Tuesday - 8:30am-5:00pm

Wednesday - 2:00pm-5:00pm (8:30am-1:30pm Medical City Office)

Thursday - 8:30am-5:00pm

Friday - 8:30am-5:00pm

After Hours & Emergencies

If you need us before or after our regular office hours due to an emergency situation, dial 911. However, if you need after hours advice for a medical concern, please call our offices and our answering service will assist you.

(972) 566-5564 (Dallas)
(214) 660-0505 (East Dallas)

Prescription Refill Requests

We are happy to help with refill requests during regular office hours, so please call us to let us know what you need.

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call during regular business hours.

Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

NOTE: If you have an HMO/EPO/POS or Medicare Advantage plan that requires a referral from your primary care physician, it is your responsibility to ensure that we receive such authorization prior to your appointment. This will ensure that your appointment will not be cancelled or rescheduled.

New Patients

If you are a NEW PATIENT, we will request demographic and insurance information in order to verify your benefits prior to your appointment date/time.

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

All scheduled appointments if scheduled 2 or more 3 days in advance will receive an automatic confirmation 2 days prior to your appointment date.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise. If we are seriously delayed, we attempt to notify patients beforehand.

Billing

We are committed to the success of your medical treatment and care. Please understand that payment of your bill is part of your treatment and care. We require payment for your copayment and past due balances at the time of service.

All self pay will receive a 35% uninsured discount per qualifying visit. The discount is limited only to patients who have NO third party payer source of payment. Discounts are not applied to cosmetic or elective procedures, durable medical equipment, orthotics, injectables.

For your convenience we accept all major credit cards, checks and cash.

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

We participate with many insurance plans. We recommend that you call your insurance company to verify that we participate with your plan.

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. We will NOT file any third party liability insurance coverage or accept letters of protection.

Patient Calls - Messages

It is our goal to provide excellent care through phone calls when necessary. Please understand that your physician is a surgeon and may not always be in the office when you call or they might be with another patient requiring you to leave a message. The same may apply to the physician’s assistant as they work closely with the physicians. Our clinical staff will receive the message, review the message with the physician and return your call within the same business day. There may be instances when the clinical staff may contact you with minimal information as further review/discussion is needed with your physician.

Surgery

If your physician recommends surgery, clinical staff will work closely with the physician and the patient to ensure that we answer any specific questions about the surgery scheduling process, discuss the paperwork and tests involved, and complete all pre-certification/authorization if required by your insurance company. They will also make arrangements for any necessary visits regarding lab work or pre-operative physicals. In addition, a surgery deposit coordinator will be assigned who will verify your benefits and contact you with an estimate of your financial responsibility based on your insurance coverage. Your surgery deposit will be required prior to surgery. While this pre-surgery quote is an estimate of charges, your physician may discover or perform additional or less procedures during surgery. If this occurs the actual amount of coverage will be determined once charges are submitted to the insurance carrier. If any balance remains, you will be billed after receipt of payment from your insurance carrier. If a refund is due to you, this will be processed once your insurance carrier has paid all claims.

Release of Medical Records

If you would like to obtain a copy of your records please speak with a staff member to obtain the appropriate HIPAA compliant release form. Once the correct form is received, we will process your request. There may be fees associated with request for copies of Medical Records.

  • Request for release of Medical Records to another physician will be at no cost.
  • Request for an Abstract (pertinent information) for personal use will also be at no cost.

To obtain a copy of your x-ray please speak with a staff member to obtain the appropriate HIPAA compliant release form. Once the correct form is received we will process your request as soon as we can dependent on clinic schedule. Please allow at least 48 hours. We will try to process your request within that time. We will try to process your request between 1-5 business days.

FMLA, Disability, and Other Forms

The usual and customary fee for disability forms is $10 for first page, $5 for any additional pages and will require for you to fill out Disability Questionairre form as well as a Medical Records Release. From the date of payment receipt it may take between 7-10 business days to process all disability forms. Please understand this is due to the fact that we may be in clinical providing care and treatment to our patients. If you require immediate assistance or need this form processed with 24/48 hours, an additional $25.00 processing fee will be assessed to complete your request.